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Today's busy schedules leave little time for do-it-yourself auto repairs.
Besides, today's high-tech vehicles are no place for amateurs. So finding a good automotive-repair facility is important if you want to protect your automotive investment.
When looking for an honest, ethical and professional auto-repair facility to protect your valuable investment, the first step is to ask around. Has any one you know had a good or bad experience with a particular repair shop? Next try to find a shop that has a lot of repeat customers. Customers are more likely to stay with a shop that they trust and that does a good job for them.
Finally, follow these important tips:
1. Look for a repair facility before you need one; you can make better decisions when you are not rushed.
2. Ask friends and associates for their recommendations.
3. Consult local consumer organizations about the reputation of the shop; inquire about the number, nature and resolution of complaints.
4. Look for a tidy, well-organized facility with modern equipment in the service bays.
5. Ask if the shop usually handles your vehicle make and model or type of repair; some facilities specialize.
6. Look for signs of technician competence. The customer area should display trade-school diplomas, certificates of advanced course work and ASE certifications.
7. Look for community-service awards, plaques for civic involvement, customer-service awards, membership in the Better Business Bureau, etc.
8. Professionally run establishments will have a courteous, helpful staff. The manager, service writer or technician should be willing to answer your questions.
9. Labor rates, fees for testing and diagnostic work, guarantees, methods of payment, etc., should be posted.
10. Start with a minor job. Reward good service with repeat business and more complex work.
By following these suggestions you should gain all the information you need to make an informed, intelligent decision. And when you find a good shop, one where you are confident that you are getting good advice and service, stay with them. Give them all your business, listen to their recommendations and have confidence in their abilities and their honesty. You want a good shop, a good shop wants a good customer.
NASCAR makes it easy to locate a good repair shop with the NASCAR Performance Network shop locator on NASCAR.COM. Enter your zip code to find a reputable automotive repair shop in your area.
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