News & Media

Kentucky Speedway apologizes; offers exchange

July 11, 2011, Track Release,

CONCORD, N.C. -- Fans can exchange for remaining SMI events in '11 or Kentucky race in '12

Kentucky Speedway, which is owned and operated by Speedway Motorsports, Inc., issued the following statement Monday regarding the fan experience at Saturday's Quaker State 400.

"To those fans that were not able to attend the Quaker State 400, we offer our sincerest apologies," said Mark Simendinger, Kentucky Speedway general manager. "We'd also like to apologize to all of our fans who endured challenging conditions during our event weekend. As we said earlier, we're committed to working with NASCAR, state and local officials and traffic experts to address Saturday's traffic issues to ensure that we never have this type of experience again."

"I would like to apologize on behalf of Speedway Motorsports Inc. to the fans who had tickets, yet due to logistical issues, were not able to attend the inaugural Sprint Cup Series race at Kentucky Speedway," said Marcus Smith, president and chief operating officer of Speedway Motorsports Inc. "For those fans with tickets who were unable to attend Saturday night's event, we will honor their ticket at any remaining 2011 NASCAR Sprint Cup Series race at a Speedway Motorsports Inc facility or the 2012 Sprint Cup race at Kentucky Speedway.

"Our company has always been about enhancing the fan experience with first-class amenities and putting fans first. I feel terrible for the fans that had a bad experience at Kentucky Speedway and we are asking that they give us a chance to make it up to them. We are very thankful for the overwhelming fan support we had for this inaugural event. We learned some valuable lessons this past weekend and will do everything in our power to make sure we don't have these issues again."

The ticket exchange is good for the following events at Speedway Motorsports facilities while supplies last at each respective venue:

July 17 - New Hampshire Motor Speedway

Aug. 27 - Bristol Motor Speedway

Sept. 4 - Atlanta Motor Speedway

Sept. 25 - New Hampshire Motor Speedway

Oct. 15 - Charlotte Motor Speedway

Nov. 6 - Texas Motor Speedway

2012 - Kentucky Speedway

In addition to the ticket exchange, Kentucky Speedway will issue these fans an equal quantity of tickets to either its Oct. 1 Camping World Truck Series 225-mile race or Oct. 2 IndyCar Series 300-mile event.

For information on ticket exchange and redemption, fans should only contact the Kentucky Speedway ticket office at 859-578-2300 or by email at