TrackPass Help

• What if I'm unable to play/listen to audio/video content?
• What if I do not have Windows Media Player 9 Series or above? How do I download Windows Media Player to access video and audio content?

What if I'm unable to play/listen to audio/video content?

Audio/Video checklist:

• First, check your computer volume is at a level you can hear it.
• Second, check to see if you have the correct system requirements that allow you to listen to audio/video. You must have Windows Media Player 9 or higher to hear or see audio. To ensure Windows Media Player is installed in your PC/MAC. Click here to download Windows Media Player if you do not see it installed on your computer.

To check if you have Windows Media Player 9, do the following steps:

• Click on Start at the left bottom of your desktop screen.
• Go to Settings
• Go to Control Panel
• Double click on Add/Remove
• Scroll down the page to check on whether you have Windows Media Player.
• To view audio/video, you must have Windows Media Player Series 9 or above.

What if I do not have Windows Media Player 9 Series or above?
How do I download Windows Media Player to access video and audio content?

• Go to Microsoft.com. Then select downloads on the left side of the screen.
• Select what version of Windows Media Player you want. (We recommend WMP 9 or higher).
• This should take you to the download page, click download now.
• This should download the Windows Media Player and enable you to access video/audio content.