TrackPass Help

TrackPass Scanner Technical Assistance

• I have a MAC and I am unable to get audio to work in PitCommand or Scanner?
• I can't get Audio and/or Video to play. What next?
• How do I troubleshoot if I cannot get TrackPass Scanner to work?
• I can play sample clips but I am unable to hear the race? What's wrong?
• Why is the time delayed on TrackPass Scanner, TrackPass PitCommand or TrackPass RaceView?
• What can I do to decrease the delay of audio on my computer?
• Computer freezes when I use TrackPass Scanner
• Window does not appear when attempting to launch TrackPass Scanner
• Page Cannot be displayed

I can't get Audio and/or Video to play. What next?

• Download FireFox from www.getfirefox.com
• Run Spyware program or go to www.spy.com, download and update the program. This will scan your system for issues.
• Check Windows Media Player Buffering
• Set buffering in Windows Media Player down to 1 second.
• Click Start, and the Programs or All Programs
• Click Windows Media Player
• In Windows Media Player, click Tools and then Options
• Click the Performance Tab
• [Skip this step if you are able to see video] Under Network Buffering, click Buffer and change the number to 1 second.
• Click Apply then Ok
• Restart your computer at this point to apply the changes.
• Check your Windows Media Player Version and ensure you have version 9 or higher. Click here for directions on checking your Windows Media Player version. If you do not have Windows Media Player, click here.

How do I troubleshoot if I cannot get TrackPass Scanner to work?

If you experience issues with the TrackPass Scanner:

• Check the following:
1. Are your speakers on and volume turned up?
2. Is the volume is turned up and not muted on the taskbar?
3. Is the volume muted in Windows MediaPlayer? If so, un-mute the volume.
• Check to ensure that the buffering level is set to 1 second in Windows Media Player
1. Click Start and then Programs
2. Click Windows Media Player
3. In Windows Media Player, click Tools and then Options. (If you do not see, Tools-Press Control on your keyboard and at the same time press M)
4. Click the Performance tab
5. Under Network Buffering click buffer and change the number to 1 second
6. Under Video Acceleration, pull the bar to FULL
7. Click Apply and then OK
• Check your Windows Media Player version by clicking Help and then About in Windows Media Player. Ensure that your version is at least Windows Media Player 10.
• Uninstall and reinstall Windows Media Player.
• If you are on a wireless router, try connecting directly.
• Clear Windows Media Player History
1. Click on Start Menu, Programs, Windows Media Player
2. Click on the Tools Menu at the top-left, then click Options menu
3. Click on the Privacy Tab and then Click on the Clear History on the bottom-right
4. Then Click on the OK button on the bottom

I can play sample clips but I am unable to hear the race? What's wrong?

This is a common problem and with an easy solution.

• If you have Windows Media Player 9 and your audio isn't working, you will need to install Windows Media Player 10. Click Here to install or upgrade your Windows Media Player.
• Do you have the correct version of JAVA? The newest version can be downloaded from www.JAVA.com, and the download is free.

Once you have both, you should be able to listen to audio for Raceday Scanner. If problems persist, contact us.

Why is the time delayed on TrackPass Scanner, TrackPass PitCommand or TrackPass RaceView?

To give you some background about the delay, TrackPass Scanner, TrackPass PitCommand and TrackPass RaceView information travels through many steps to get to your computer in order to hear it.

Here's a quick snapshot of how audio works for TrackPass products.

• Audio comes from inside cars to a special box
• The box acquires the audio and transfers it to servers
• NASCAR.COM's servers pull the audio streams and publishes them onto the internet

What can I do to decrease the delay of audio on my computer?

Using a PC?

• Windows Media Player by default buffers a few seconds of content. You can, however, tell it exactly how much to buffer. Find the WMP application issue on your computer.
• Go to Start
• Click on All Programs
• Find the Windows Media Player tab and click
• From there you'll see the Windows Media Player box. In the right hand corner of the application, you will see the minimize/maximize or close the application button.
• Don't click any of the buttons mentioned above, click the error that points down (next to the minimize button).
• Go to Tools
• Next select options
• Click on the performance tab
• Look into the network buffering box
• Select the Buffer_seconds of content
• Type in 1 in the edit box.
• Click on the Apply or the OK button.
• Exit the player
• Next time you start Windows Media Player, the new network buffering settings should be in effect.

Computer freezes when I use TrackPass Scanner

• Uninstall and Reinstall JAVA. Make sure to Un-install any older versions of JAVA first.
• Make sure the video acceleration is on full and buffering is set to 1 second in Media Player
• Restart Computer
• Make sure JAVA is allowed in the Firewall
• Download FireFox from www.getfirefox.com
• If the problem persists, contact your computer manufacturer.

Window does not appear when attempting to launch TrackPass Scanner

• Add NASCAR.COM to your pop-up blockers allowed sites.
• If you are unable to locate the pop-up blockers, push the CTRL and SHIFT keys while clicking the launch button.
• Make sure you don't have one of the Applications already opened in the background.
  OR
• Download FireFox from www.getfirefox.com
• Turn off pop up blockers in Firefox
1. Go to the Tools menu at the top of the browser.
2. Then click on Options
3. Then the Content tab at the top of the option box.
4. Then un-check the pop up blocker.
5. Hit Apply and then OK to have settings take affect.

Page Cannot be displayed

• Download Firefox. DO NOT import any settings when downloading.
• Delete Cookies and Temporary Internet files including OFFLINE content.
1. Click on Tools menu at the top of the browser.
2. Click on Options
3. Click on the Privacy Tab at the top. (Pad Lock)
4. Then click on the Cookies - right side.
5. Then click on the Clear Cookies Now - bottom right.
6. Then click on Cache Tab next to the Cookies tab.
7. Then click on the Clear Cache Now - bottom right.
8. Then click on OK to accept the changes.
9. Then close the browser and re-open to see if changes worked.

No Audio in PitCommand/Scanner Macintosh Users

I have a MAC and I am unable to get audio to work in PitCommand or Scanner?

The following requirements are needed for audio when using a MAC with TrackPass Scanner or PitCommand.

• Windows Media® Player Plug-in **
• Flip4Mac Plug-in **
• Safari

Please note:

It isn't necessary to install actual programs; you just need to have the actual plug-in files. However, the means for obtaining the standalone plug-in files is a more complicated and lengthy process.

For MAC audio issues with PitCommand:

1. Download and install Windows Media® Player 9 for Mac OS X.
   • This can be found here.
   • Or you may go to http://www.microsoft.com and look in the top right corner for the Search bar. Search for the term: "WMP Mac" and it will be the very first result.
2. Download and install Flip4Mac (Windows Media® Components for QuickTime).
   • This can be found here
   • Or you may go to http://www.microsoft.com and look in the top right corner for the Search bar. Search for the term: "Flip4Mac" and it will be the very first result, but it will be labeled "Windows Media® Components for QuickTime".
3. After installing Flip4Mac, you will need to go into the System Preferences. This can be done by clicking on the Apple Menu (blue Apple in the top left-hand corner of the desktop) and choosing System Preferences.
4. Under the section labeled Other you will see Flip4Mac WMV. Click on this to open the Flip4Mac Preferences. Under the Plug-in tab, you need to make sure to clear the checkmark out of the box labeled "Use Flip4Mac WMV Internet plug-in". Now select the Movie tab and place a checkmark in all four boxes. You may now exit System Preferences.
5. After both programs have been installed and you have configured the Flip4Mac System Preferences, you will now need to open the Macintosh HD and then open the folder named Library. Now open or expand that folder and you will see numerous files and file types. Two of the files will have Flip4Mac in the name; another one will be named Windows Media Plugin. If you do not see either of the above files, they are most likely located in the "Disabled Internet Plug-ins". You will need to drag and drop any (if not all) of those files into the main Internet Plug-ins folder. You should now see this on your screen:
   
   
   
6. You may now close this window out and launch Safari and log into NASCAR.com as normal. Launch PitCommand and select the driver's feed you wish to listen to, or the Radio Broadcast. Now move your mouse over the words "TrackPass PitCommand" in the upper left corner of the window. Click and hold the mouse button down, and then drag downward and you will notice the top part of the window scroll down. Keep dragging until you see a bright blue link that says "Click Here". It will look like this:
   
   
   

   ***Notice the bottom part of the window remains unaffected***

7. After clicking the above link, the window will "refresh" and appear as normal. You may now choose the driver's audio feed or Radio Broadcast and be able to hear the audio.

***The steps for TrackPass Scanner are very similar to the steps for PitCommand. Instead of having to click and drag inside the window, you may have to make the window larger by dragging the lower right corner downwards. You should now see two links. As with PitCommand, you want to click on the words "Click Here" in bright blue letters. Remember, in order for the links to show up you will have to select an audio feed (A driver's feed or the Radio Broadcast)***