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Welcome to the new season at NASCAR.com. For 2002, we are introducing two new products to maximize your NASCAR.com experience: and
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| is your all-access pass to LIVE NASCAR action. Your TrackPass delivers: RaceCast, the "RaceVault" video library (create your own highlight packages!), daily video highlights, and LIVE in-car audio feeds (choose the driver you want to hear!). You can get TrackPass for each race weekend throughout the month, or keep it all season long. Submit your problems below. |
| RaceCast is NASCAR's official live timing and scoring feature. It provides exclusive lap-by-lap coverage for all NASCAR Winston Cup Series and NASCAR Busch Series qualifying and races. TrackPass also includes video highlights and live radio broadcasts of each event. This exclusive content is updated daily with race highlights, features, interviews, and more. You can't find this anywhere else on the Internet without a subscription. |
| offers many of the features mentioned above PLUS exclusive Preview and Review Race Shows produced by NASCAR.com. You will also receive access to premium programming from other networks such as ABCNews, CNN, E!, and much more. |
If you select RaceCast, video, or audio on NASCAR.com, you will be presented with a page allowing you to sign up for either TrackPass or NASCAR.com on RealOne. See both offers now.
Once you select a product, you will be asked to create a username and password. You will also be required to enter your name, address, email address, phone number, personal profile, and credit card information. Once you complete this process, you will be a member!
Real Networks provides both technical and customer support for the TrackPass and NASCAR.com on RealOne products. Please email your comments, problems, or suggestions directly to Customer Service.
In order to provide you with a more comprehensive service, NASCAR.com has created two new products, TrackPass and NASCAR.com on RealOne. We know what you're thinking: "Why should I pay for content that I used to get for free?" Here's why: You get more. In an effort to give the fans what they've asked for, we have introduced in-car audio for some of the most popular drivers, searchable video, and a version of RaceCast that's easier to use.
As a member and subscriber, this exclusive content will be available to you on both TrackPass and NASCAR.com on RealOne products. You will find video and audio that you cannot find anywhere else, allowing you to get interviews, in-car audio, video highlights, preview/review, and much more.
With TrackPass, you can try the service for the low price of $4.95/month or $29.95/year. That equals less than 85¢ per race! If you are not satisfied with the product, there is a 30-day money back guarantee.
For NASCAR.com on RealOne, there is a 14-day trial period where you can try it out and experience the high quality features. After the trial, members can enjoy NASCAR.com on RealOne for only $11.95/month. Additionally, you will have access to not only NASCAR.com content, but also many other networks such as, ABCnews.com, CNN, E!, and many, many more.
For video, audio, and RaceCast, you must have the RealOne Player installed.
Learn more about the RealOne Player.
The minimum system requirements for RealOne Player will let you play back audio, but not video:
- 233MHz Intel Pentium processor
- 64MB RAM
- 28.8Kpbs modem
- 16-bit sound card and speakers
- 65,000-color video display card (video)
- Windows 98/ME/2000/NT Service Pack 4 or later/XP
- Internet Explorer 5.0 or later
For improved audio and video performance, your computer should meet or exceed the following recommended system requirements:
- 300 MHz Intel Pentium III processor or greater (supports simultaneous record/playback features)
- 128MB RAM
- 56Kpbs modem
- Full Duplex sound card and speakers
- 65,000-color video display card (video)
- Windows 98/ME/2000/NT Service Pack 4 or later/XP
- Internet Explorer 5.0 or later
The current version of the RealOne Player is only available for Windows-based machines. Look for updates in the coming months on the availability of Macintosh and other platform compatible versions of the RealOne Player.
Check to ensure that you are using the correct username and password. If you are using the correct information and you still cannot access the service, please ensure that your billing information is updated and accurate. A potential problem may involve payment not being received on your account. If you have any further problems signing in, please contact Customer Service.
When registering, make sure you follow the instructions for entering your personal information. This includes valid name, address, email address, telephone, and credit card information. If you have any further problems with registration, please contact Customer Service.
There is currently no free trial period for TrackPass, however there is a 30-day money guarantee in the case that you are not completely satisfied with the product. If you are interested in a free trial, you could try the 14-day free trial of NASCAR.com on RealOne. Click here for more information.
The quality of the video you are watching often depends on the speed of your connection. If you have a faster connection, often times you will receive a higher quality video at a faster bit rate. Contact your Internet Service Provider for more information.
- A browser error may have occurred. Try closing the browser, reopening it, and accessing NASCAR.com again.
- If you can access the page on another machine or other people can view it; it may be a problem with your Web page cache. Try clearing your cache and then reloading the site again.
- Your Internet Service Provider may be experiencing problems with their servers. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
- If you experience any further problems, please contact Customer Service.
The RealOne Player license agreement allows you to install it on two computers. You may install the software in both locations using the information in the e-mail receipt we sent you. Once the software is installed, you must log in with your RealOne user name and password on both machines.
RealOne is a single-user membership product. According to the RealOne Player licensing agreement, you are not permitted to share your username and password with anyone. Additionally, if you share your RealOne e-mail address and password, you are also sharing the credit card information in your RealOne account.
Real Networks provides both technical and customer support for the TrackPass and NASCAR.com on RealOne products. For more information, please visit Customer Service.
From http://www.real.com/realone/index.html you can choose any one of the three versions of RealOne Player: the $9.95 RealOne subscription is the featured version. Clicking the link that says Free Player takes you to a page where you have two more choices. On that page, you can choose the trial version of RealOne that includes both player and services free for 14 days; or you can choose the free player by itself. All versions use the same file to install the player on your computer. The file is named RealOnePlayerBeta.exe. There is no Macintosh version at this time.
- Visit http://www.real.com/realone/index.html.
- Choose the RealOne Player version you want.
- Follow the prompts on the Web site to set up your RealOne account; all versions require that you create an account.
- Download the install file; it should run automatically. If it does not, search for a file named RealOnePlayerBeta.exe. (See below for instructions on how to search for the RealOnePlayerBeta.exe file)
- Click the Windows Start button, then select Search, then choose For Files or Folders.
- Type RealOnePlayerBeta.exe in the box labeled Search for Files or Folders named.
- Click the Search Now button. If the file is on your computer, Windows will show it in the Search Results panel.
- Double-click the file to run it; the program will guide you through the installation process. If the file is not found, try downloading it again.
Your privacy is important to us. To better protect your privacy, we provide a detailed notice explaining our online information practices and the choices you can make about the way your information is collected and used at NASCAR.com. For more information, visit NASCAR.com's privacy guidelines.
http://service.real.com/realone/player.html
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