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Account Management
For TrackPass and TrackPass with RealOne SuperPass:
- To access your account and view your account details Click Here.
- The account management site will allow you to:
- Manage your RealNetworks account information
- Set Parental Controls for accessing RealOne content
- Access your RealOne subscriber benefits
- Re-download software
- View your billing history
- Manage email options
- Personalize your RealPlayer
- Get quick access to help and customer support
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For RoadRunner users
- You must be using your RoadRunner account to see TrackPass content. This means you need to be on your primary computer, which is the one that is connected to your RoadRunner modem.
- As a RoadRunner user you already have access to TrackPass with your service at no additional cost.
- To manage your RoadRunner account, go to http://help.rr.com/AA/rrwho.aspx?ReturnUrl=%2fDefault.aspx.
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Using TrackPass Features
General Usage
- You may access your TrackPass service from multiple computers.
- If you sign up at work, you can also log on at home. You will have access to the same products and services by using your account username and password.
- RoadRunner users without PitCommand can only use TrackPass through their RoadRunner account.
- Do not share your username and password with others.
- As per your Terms of Use you have agreed that you will not share this information with others. Each user must have a subscription of their own.
PitCommand
- Enhanced real-time data and graphics. Follow cars around the track with GPS telemetry which monitors cars' speed, RPM, throttle and brake data. Available for Nextel Cup races and qualifying only.
- Please click here and then click on "Launch Demo" for a product demonstration.
- When you launch PitCommand, you will see a popup window asking if you want to trust the signed applet distributed by Turner Sports Interactive. Click Always. This allows the PitCommand applet to connect back and access its data source. If you do not click always for this applet, the product will not function correctly.
- If you are having problems using PitCommand, please refer to the Troubleshooting section.
Live Leaderboard
- The browser or the RealPlayer crash when Live Leaderboard is loaded.
- First, make sure you have the latest version of Java installed (Click here to download). If the browser is crashing or causing a blue screen when the applet is loaded, please click here to go through Java's troubleshooting guide.
(Problems with the latest version of Java 2D Technology can be addressed here:
http://java.sun.com/j2se/1.4.1/relnotes.html under Java 2D Technology. There is nothing in the PitCommand applet that should be able to force a crash or blue screen.)
- Watching Live Leaderboard and PitCommand at the same time
- At this time you are not able to watch both applications at the same time because it is not possible to have two RealPlayer's running simultaneously.
- Data not showing in the player for Live Leaderboard
- If there is supposed to be an event at the time you are logged into Live Leaderboard please first try to close the browser and restart it.
Audio
- Race Coverage for Nextel Cup and Busch races
- Broadcast audio
- Scan feed of the whole field
- Dedicated in-car audio feeds of 9 drivers (Nextel Cup only; subject to change based on fan usage):
| Rusty Wallace |
Jeff Gordon |
| Mark Martin |
Kevin Harvick |
| Dale Earnhardt Jr. |
Jimmie Johnson |
| Michael Waltrip |
Dale Jarrett |
| Ryan Newman |
Kasey Kahne |
| * featured drivers are subject to change |
- You may only listen to one of these dedicated audio feeds at a time. If you want to hear the entire field, use the Scan option.
- Note: Audio from the cars of Tony Stewart and Bobby Labonte is currently unavailable due to restrictions made by Joe Gibbs Racing.
- The In-car audio feeds can be accessed in the top section of your RealPlayer by clicking on Audio.
- If you wish to change from one feed to another, simply click on the desired option.
- If you have difficulty with the audio functions of TrackPass, please check the Troubleshooting section or get assistance from Customer Service.
Video
- The quality of the video you are watching often depends on the speed of your connection. A faster connection will generally yield higher quality video at a faster speed. Contact your Internet Service Provider for more information.
- You may also be able to upgrade your system to Road Runner. Click here to find out.
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Customer Service
If the information provided within this document is not sufficient to solve your problem, you have several options to get the assistance you need:
- RealNetworks Customer Support, on behalf of NASCAR.COM, is the primary way to get assistance with TrackPass problems. Click Here to be directed to Frequently Asked Questions (FAQ) at Real.com.
- You can also browse the NASCAR.COM Subscription Services message board to see if another user has had a similar problem resolved. Click Here.
- If those resources aren't adequate to solve your problem, call RealNetworks at one of the following phone numbers:
- Customer Service Phone Number: 1-888-768-3248.
- Technical Support Phone Number: 1-206-674-2650.
- If you still haven't found the solution to your problem, please email trackpass@turner.com. We will get to your inquiry as soon as possible.
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NASCAR.COM's Privacy Policy
Your privacy is important to us. To better protect your privacy, we provide a detailed notice explaining our online information practices and the choices you can make about the way your information is collected and used at NASCAR.COM. For more information, visit NASCAR.COM's privacy guidelines.
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