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PURCHASING INFORMATION
Ordering TrackPass
Pricing Information
Free Trial Information
Real SuperPass Members: Change in Service
Items included with your TrackPass membership
Upgrade to PitCommand
Note to Macintosh users
Customer Service
NASCAR.COM Privacy Policy
Click on any of the topic links below to learn all there is to know about TrackPass:

PURCHASING INFORMATION
DOWNLOADING AND INSTALLATION
HOW TO USE TRACKPASS
TROUBLESHOOTING

Ordering TrackPass
There are two ways to enjoy TrackPass:




Note to RoadRunner users:
  • You must be using your RoadRunner account to see TrackPass content.
  • As a RoadRunner user you already have access to TrackPass with your service at no additional cost.
  • If you have additional questions about using TrackPass with your RoadRunner account, please click here.

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Pricing Information

  Raceday Scanner TrackPass*
Provider Monthly Annual Monthly Annual
NASCAR.COM $4.95 $29.95 $9.95 $64.95
RoadRunner subscribers only Included X Included X

  • PitCommand is a premium upgrade element of the TrackPass service. Subscribing to PitCommand requires membership to TrackPass Basic. Click Here to Upgrade Now.

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Free Trial information
  • Whichever version of TrackPass you subscribe to, you get a 14-day free trial during which time you may cancel your subscription without charge. Click here for more information.
  • Make sure to keep your enrollment email receipt. It contains all relevant cancellation information.
  • Your TrackPass subscription must be ordered online using a credit card. Please check back for additional options in the future.
  • The free trial is only available to first-time users. After you have had tried TrackPass once, you will not be eligible for another free trial period.

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Real SuperPass Members: Change in Service
As of February 19, 2005, Real SuperPass discontinued access to Nextel TrackPass(r) content as a part of its SuperPass subscription service.

In order to access Nextel TrackPass for the 2005 season, the following discounted monthly and annual subscription offers are exclusively available to SuperPass subscribers:
For users who are members of both SuperPass and a member of TrackPass via NASCAR.COM, you were likely logged in as a SuperPass member when you attempted to access TrackPass content. As SuperPass members no longer have access to TrackPass, this may be why you were not granted permission to view TrackPass content.

To solve this problem, you should take the following 3 steps:
  1. Log out of SuperPass. You can do this via the Help menu in the RealPlayer or via My Account at www.Real.com.
  2. Log into TrackPass via this link: https://account.real.com/partner_login/?pid=nscr_3rd
  3. After logging in, you should be able to access any TrackPass content on NASCAR.COM such as the live applications which can be launched from this page: http://www.nascar.com/multimedia/live/index.html

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Items included with your TrackPass Basic membership
Live Leaderboard
NASCAR.COM 's official live timing and scoring feature provides lap-by-lap coverage for all NASCAR Nextel Cup Series practices, qualifying and events, as well as all Busch Series qualifying and events.

Video
  • Highlights: Daily video highlights -- video clips from the day's news in NASCAR and much more.
  • Race Rewind: A streaming 10-minute video summary of weekly Nextel Cup races.
  • Fantasy Preview: A special preview of the week ahead for NASCAR Fantasy players.
  • Behind the scenes reporting from Leilani Munter and Shannon Wiseman.

Audio
  • Race Coverage for Nextel Cup and Busch races
    • Broadcast audio
    • Scan feed of the whole field
    • Dedicated in-car audio feeds of 10 drivers (Nextel Cup only; subject to change based on fan usage):
      Rusty Wallace Jeff Gordon
      Mark Martin Kevin Harvick
      Dale Earnhardt Jr. Jimmie Johnson
      Michael Waltrip Dale Jarrett
      Ryan Newman Kasey Kahne
      * featured drivers are subject to change

    • You may only listen to one of these dedicated audio feeds at a time. If you want to hear the entire field, use the Scan option.
    • Note: Audio from the cars of Tony Stewart and Bobby Labonte is currently unavailable due to restrictions made by Joe Gibbs Racing.
  • Qualifying Coverage for Nextel Cup: With TrackPass you can tune in to live MRN/PRN coverage of Nextel Cup qualifying sessions.
  • Practice Coverage for Nextel Cup: With TrackPass you can follow all of the Nextel Cup practice sessions.
  • Highlights: Each week, TrackPass audio highlights enable you to hear exactly what the insiders are saying about what happened on the track, in the garages and behind closed doors.
  • Weekly shows: TrackPass carries a variety of weekly NASCAR-themed radio talk shows including:
    • Fast Talk with Benny Parsons on Mondays at 7:00 pm
    • NASCAR Live on Tuesdays at 7:00 pm
    • The Pit Reporters on Wednesdays at 7:00 pm.

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Note to Macintosh Users
Mac Users can now follow their favorite driver all season long. Click here for more information and to see what your Mac will need to operate Nextel TrackPass.

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Customer Service
If the information provided within this document is not sufficient to solve your problem, you have several options to get the assistance you need:
  • RealNetworks Customer Support, on behalf of NASCAR.COM , is the primary way to get assistance with TrackPass problems. Click Here to be directed to Frequently Asked Questions (FAQ) at Real.com.
  • You can also browse the NASCAR.COM Subscription Services message board to see if another user has had a similar problem resolved. Click Here.
  • If those resources aren't adequate to solve your problem, call RealNetworks at one of the following phone numbers:
    • Customer Service Phone Number: 1-888-768-3248.
    • Technical Support Phone Number: 1-206-674-2650.
  • If you still haven't found the solution to your problem, please email trackpass@turner.com. We will get to your inquiry as soon as possible.

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NASCAR.COM 's Privacy Policy
Your privacy is important to us. To better protect your privacy, we provide a detailed notice explaining our online information practices and the choices you can make about the way your information is collected and used at NASCAR.COM . For more information, visit NASCAR.COM 's privacy guidelines.

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